List of active policies
We may collect information that is related to you but that does not personally identify you (“Non-Personal Data”). Non-Personal Data also includes information that could personally identify you in its original form, but that we have modified (for instance, by aggregating, anonymizing or de-identifying such information) to remove or obscure any Personal Data.
We may also collect Technical Information about you when you visit our websites, which your web browser automatically sends whenever you visit a website on the Internet. “Technical Information” is information that does not, by itself, identify a specific individual but which could be used to indirectly identify you. Our servers automatically record Technical Information, which may include your Internet Protocol (“IP”) address, browser type, browser language, and the date and time of your request.
How We Collect Information
Cofense collects Personal Data about you when you submit information through our websites. Examples include requests for product information; registering for Cofense whitepapers, reports, newsletters or webcasts; or entering promotions.
We use pixel tags and cookies in our marketing emails so that we can track your interaction with those messages, such as when you open the email or click a URL link that’s embedded within them. When recipients click on one of those URLs, they pass through a separate web server before arriving at the destination page on a Cofense website. We use tools like pixel tags and cookies so that we can determine interest in particular topics and measure and improve the effectiveness of our communications.
Log files record website activity on our services and enable us to gather statistics about our users’ browsing habits. These entries help Cofense determine how many and how often users have accessed or used our services, which pages they’ve visited, and other similar data.
Cookies and Similar Technologies
We may collect information about your use of the websites through cookies and similar technologies. A “cookie” is text that we store through your computer’s web browser so that we can keep track of your interests and/or preferences and recognize you as a return visitor to the websites.
Purposes for Collecting Your Information
We will only process your Personal Data in accordance with applicable data protection and privacy laws. We need certain Personal Data in order to provide you with access to the website. If you registered with us, you will have been asked to check a box indicating your agreement to provide this data in order to access our services or view our content. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your Personal Data in line with this policy, please do not use our website. When fulfilling our contractual obligations to our customers (i.e., the data controllers), we have a legitimate interest in processing certain Personal Data for such contractual purposes.
Use of Information Collected
We may use your information:
- To provide you with personalized content;
- To process and respond to inquiries;
- For the purposes for which you provided the information;
- To improve the content and navigability of our website; and
- To alert you about new features, special events and important announcements
We may use Non-Personal Data for any reason and may share such information freely with third parties.
Cofense gives you choices about the ways we collect, use, and share your Personal Data. You can choose what contact will be stored in your account and preferences. However, if you choose not to provide certain details, some of your experiences with us may be affected.
We do not use your Personal Data for the purposes of automated decision-making. However, we may do so in order to fulfill obligations imposed by law, in which case we will inform you of any such processing and provide you with an opportunity to object.
If you would like to know what Personal Data, we hold about you, you may submit a request to us by using privacy@Cofense.com. We will supply Personal Data about you that we hold in our own files within the reasonable timeframes stipulated by law. Please note that some requests may be subject to a reasonable fee.
Sharing of Information Collected
Cofense will not rent or sell your Personal Data to others but may disclose Personal Data with contracted third-party vendors and service providers (including cloud service providers) that work with Cofense and are contractually bound by confidentiality obligations. We will only share Personal Data with these vendors and service providers to help us provide a product or service.
Cofense may also share customer information within our family of companies for a variety of purposes, for example to provide you with the latest information about our products and services and offer you our latest promotions. Cofense primarily stores data about its customers and users in the United States. Customer information, including Personal Data that we collect from you, may be transferred to, stored at and processed by us and our affiliates and other third parties outside the country in which you reside.
If Cofense sells any part of its operations, Cofense may transfer Personal Data in connection with the sale. If a sale does occur, Cofense will attempt to notify you of the disclosure of your Personal Data.
We reserve the right to disclose information by law, litigation, or as a matter of national security to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise required by applicable law. We may also need to disclose Personal Data in the event of an emergency that threatens an individual’s life, health, or security.
Opt-out. You may contact us anytime to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of sensitive Personal Data; (iv) any new processing of your Personal Data that we may carry out beyond the original purpose; or (v) the transfer of your Personal Data outside the EEA. Please note that your use of the websites may be impacted upon opt-out.
Access. You may access the data we hold about you at any time by contacting us directly.
Amend. You can also contact us to update or correct any inaccuracies in your Personal Data.
Move. Your data is portable – i.e. you to have the flexibility to move your data to other service providers as you wish.
Delete. You can request that we erase your Personal Data.
Security of all information is of the utmost importance for Cofense. Cofense uses reasonable administrative, technical and physical safeguards to protect the security of your Personal Data from unauthorized disclosure. We also try to ensure that only necessary people and third parties have access to Personal Data. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of Personal Data and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of Personal Data that may affect you so that you can take the appropriate actions for the due protection of your rights. Cofense also reviews its security procedures periodically to consider appropriate new technology and updated methods.
We require that our third-party service providers and channel partners agree to keep all confidential information we share with them and to use the information only to perform their obligations in the agreements we have in place with them. While we provide these third parties with no more information than is necessary to perform the function for which we engaged them, any information that you provide to these third parties independently is subject to their respective privacy policies and practices.
Data Retention and Storage
Cofense retains your information for business purposes, for as long as your account is active, and/or as long as is reasonably necessary to provide you with our products and services. Cofense will also retain your information as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We may also retain cached or archived copies of your information for a reasonable period of time.
Location of Data Processing/Storage
Any Personal Data collected about EU (and UK and/or Switzerland) visitors via our websites is processed in the United States by Cofense or by a third party acting on our behalf. When you provide Personal Data to Cofense, you consent to the processing of your information in the United States. Our websites are hosted in the United States.
California Privacy Rights
If you are a California Resident, the California Consumer Privacy Act of 2018 (“CCPA”) may give you certain rights relating to your personal information. Please visit the California Attorney General’s privacy laws page located here for more information.
At points throughout our website, you may be able to provide your contact information. If you provide your contact information, we will maintain that information until you request that we delete it. If you want us to delete your contact information, please email us from the email address you provided originally. Cofense will not discriminate against you for exercising your privacy rights.
Cofense does not sell any Personal Information (as defined in the CCPA) to third parties, and has not done so in the previous 12 months.
Please read this policy in conjunction with our privacy notice, which sets out additional details on how we use personally identifiable information and your various rights.
What are cookies?
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the site or a third-party to recognize you and make your next visit easier and the site more useful to you. Essentially, cookies are a user’s identification card for the Cofense LMS servers. Web beacons are small graphic files linked to our servers that allow us to track your use of our site and related functionalities. Cookies and web beacons allow us to serve you better and more efficiently, and to personalize your experience on our site.
Cookies can be "persistent" or "session" cookies.
When you use and access the site, we may place a number of cookie files in your web browser.
We use both session and persistent cookies on the site and we use different types of cookies to run the site:
- Essential cookies. Necessary for the operation of the site. We may use essential cookies to authenticate users, prevent fraudulent use of user accounts, or offer site features.
- Analytical/performance cookies. Allow us to recognize and count the number of visitors and see how visitors move around the site when using it. This helps us improve the way the site works.
- Functionality cookies. Used to recognize you when you return to the site. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
- Targeting cookies. Record your visit to the site, the pages you have visited, and the links you have followed. We will use this information to make the site more relevant to your interests. We may also share this information with third parties for this purpose.
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Site and refine marketing efforts.
- Tracking cookies. Follow on-site behavior and tie it to other metrics allowing better understanding of usage habits.
- Optimization cookies. Allow real-time tracking of user conversion from different marketing channels to evaluate their effectiveness.
- Partner cookies. Provide marketing conversion metrics to our partners so they can optimize their paid marketing efforts.
What are your choices regarding cookies?
The tables below list some of the internal and third-party cookies we use. As the names, numbers, and purposes of these cookies may change over time, this page may be updated to reflect those changes.
|You must allow this cookie into your browser to provide continuity and maintain your login from page to page.
|When you log out or close the browser this cookie is destroyed (in your browser and on the server).
|It remembers your username within the browser. This means when you return to this site the username field on the login page will be already filled out for you.
|It is safe to refuse this cookie - you will just have to retype your username every time you log in.
|Cloudflare: used to identify individual clients behind a shared IP address and apply security settings on a per-client basis
|Google Analytics: stores the amount of visits (for each visitor), the time of the first visit, the previous visit, and the current visit
|Google Analytics: used to check approximately how fast people leave: when a visit starts, and approximately ends
|Google Analytics: used to check approximately how fast people leave: when a visit starts, and approximately ends
|Google Analytics: used to throttle the request rate (the number of requests a server responds to in a specified period of time)
|Google Analytics: records whether the visitor came from a search engine (and if so, the search keyword used), a link, or from no previous page (e.g. a bookmark)
Clear GIFs, sometimes called “web bugs” or “web beacons,” are small electronic images that are placed on a web page or in an email message. We use clear GIFs to monitor user behavior, deliver cookies, collect information, count visits, understand usage and campaign effectiveness, and to tell if a recipient has opened and acted upon an email.
Links to Other Websites
Public Forums, Blogs and the Customer Reference Program
Cofense websites may feature bulletin boards, blogs or forums (collectively, “Forums”). Any Personal Data that you choose to submit via such a Forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages.